DESIGN YOUR OWN UNIFORMS
How long are delivery times?
Once an order is confirmed, your teamwear will be delivered within 6 – 8 weeks upon order confirmation. Should an order or timeframes change, then we will be in contact with you immediately to advise.
What is Sublimation?
Sublimation is a process by which sublimation dyes are printed onto a transfer medium with a specially prepared inkjet printer. Those dyes are then transferred from the medium to an object or garment under the heat and pressure delivered by a commercial heat press. Sublimation only works on garments made of polyester, or on specialty objects made of polyester or given a polyester coating. When the heat and pressure are applied, the dye on the transfer medium sublimates, or becomes a gas, and is then absorbed into the polyester itself.
What is a Cut and Sew garment?
The term cut and sew is used to describe a garment that has been customised from panels of fabric rather than one that has been Sublimated. These garments are restricted by the designs offered in our catalogue. These garments have a great price point but any logos, numbers and names will need to be applied via screen-printing or embroidery.
What are our minimum order quantities?
Our minimum order quantities are 10 pieces per garment.
How do I choose my sizing?
Samples are available to help with sizing. Samples also give you an idea on the type of fabric and vibrancy of colours. Should a sample be sent to you and not returned within 7 days, then you will be charged for the cost of a replacement sample.
Is there a cost to add logos, text or sponsors names?
There is no additional cost to add logos, text or sponsors names to sublimated garments. The only cost will be if you are ordering cut and sew garments in our netball range, and you will be advised at the initial inquiry stage of this.
How do I send you a logo file?
Via email is best. The logo supplied must be in a vector art format of .ai, .eps, .cdr and some hi resolution .pdf. This ensures we keep your logo integrity through the sublimation process. We can also redraw if you’re unable to obtain a vector file of your logo, however this will incur an additional charge.
I already have a design in mind, can you make it?
Yes. We can print any design that you create. You will need to send us details of your design, and we can transfer this onto any garment.
How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Will I be sent a final mock up for new orders?
If you are ordering a printed product you will be sent the embroidery or print file to check for sizing, font, colour and layout for your approval. This may be attached to your quote.
Please check these carefully as once you have accepted the quote, we would accept that as a confirmed order.
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Can I amend and cancel my order?
If you have made an error, please contact us ASAP once it has been placed. This will allow us to rectify & pack your order efficiently and to minimise errors. It is advisable to check your order before placing it.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
SHIPPING & DELIVERY
When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 2-5 working days depending on the region you reside. Please allow an additional 2-3 working days for rural delivery.
What are the shipping charges like?
We offer FREE local pick up & drop off for orders in the Hamilton/ Waikato area. You may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration
Can I change my shipping address after my order has been confirmed?
If you have made an error, please contact us ASAP once it has been placed. This will allow us to rectify & pack your order efficiently and to minimise errors. It is advisable to check your address to unsure accuracies.
There is a missing item in my order, what should I do?
We apologise for sending you an incomplete order. Please contact us at email@example.com with your order number and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologise if you had received a defective item from us. Please contact us at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
I’ve received an incorrect item, what should I do?
We apologise for sending you the wrong item. Please contact us at email@example.com and we will get back to you as soon as we can.
I’ve purchased the wrong size or color
We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
I have not received my parcel, what should I do?
Kindly drop an email to us at firstname.lastname@example.org if you have not received your parcel after 10 working days and we will assist you accordingly to resolve any issues you may have.
Will there be an additional charge for re-delivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.